B4 · Ready-made system
5-Star Reputation & Referral Loop
The problem
What's going wrong
Happy customers rarely leave reviews unless asked, and asking depends on whoever remembers. Reviews go unanswered. Nobody asks for referrals.
What it fixes
What changes
- Review requests that depend on someone remembering
- Unanswered reviews
- No referral ask
How it works
Three agents, one system
Agent 1
Review request
Asks every customer after the job, the same way. No gating: everyone gets the same link, whatever they're likely to say (FTC guidance and Google policy).
Agent 2
Reply drafter
Drafts a reply to every new review for you to approve, including the bad ones.
Agent 3
Referral & check-in
Checks in a few weeks later and asks for a referral when the customer is happy.
Works with
- Google Business Profile
- Your CRM / job software
- SMS + email
Every Monday
You see what it did
A one-page report in your inbox, with numbers from your own phone system and CRM.
Monday owner brief
Your business · week 44
| Calls in | 142 |
|---|---|
| Answered by your team77% | 109 |
| Handled by AI (missed / after hours) | 29 |
| Transferred to a personemergencies + asked for a human | 4 |
| Web leads replied to in < 60 s | 37 / 38 |
| Appointments booked by AI | 11 |
Worth a listen
- Tue 7:42pm: caller asked about financing twice; no follow-up booked yet.
- Thu 2:15pm: transferred emergency, answered in 18 s.
Timeline
1 week
Price
Included with the Lead Desk, or $200–$400/mo on its own
Usage (minutes, SMS, AI) is billed on accounts in your name.
ROI example
- 30 completed jobs a month
- Asking goes from about 20% of customers to every customer
- About 30% of people asked leave a review
From roughly 2 to roughly 9 new reviews a month. We report the real number monthly; we don't promise one.
Example with stated assumptions, not a promise.
Risks, and how we handle them
- Review gating.
- We never filter who gets asked based on how happy they seem. The FTC warns against it, Google's policy bans it, and we won't build it.
Best fit
- You have fewer than 100 reviews
- Reviews and replies are inconsistent
Not a fit: If reviews are already steady and every one gets a reply, skip this one.
What it looks like in your industry
Roofing
After the final walk-through and payment, every homeowner gets the same review link.
HVAC, plumbing & electrical
After every service call, the customer gets one short request.
Clinics, dental & med spas
Requests avoid any health details. We confirm data-handling requirements before any build.
Real estate
After closing, buyers and sellers are asked for a review and a referral.
E-commerce
Post-delivery review requests and a referral code for repeat buyers.
Find out where you're leaking, free.
We'll call your line, test your form and check your reviews, then send a ~90-second video of what your customers experience.